SALES FORCE Course Content

CRM Fundamentals

Introduction to CRM
Introduction to Sales Cycle
Understanding the terminologies of CRM
• Introduction to SFDC
Understanding the workflow of SFDC with a real time example

SFDC Basics and Development

Understanding the terms in SFDC
Introduction to SFDC Editions
Creating Objects, Tabs and Apps in SFDC
Creating layouts and applying hierarchy
Creating roles and profiles
Creating workflow rules
Creating Tasks and Events
Understanding the SFDC admin system
Creating relationships between the objects

SFDC Advanced Development

Invoking Apex
Creating Apex Classes and triggers
Customization using Apex programming
Integration to third party systems using SFDC AP
Introduction to Visual Force
Creating Visual Force pages
Creating Packages
Deploying SFDC
Using Visual Force in a real time scenario
Creating Reports and Dashboards
How CRM is useful in Hospitality, Healthcare, Manufacturing etc

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